Last updated on June 14, 2019
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data. This is information you give us about you by filling in forms on the Platform, or by corresponding with us (for example, by e-mail). It includes information you provide when you register to use the Platform. If you contact us, we will keep a record of that correspondence. The information you give us may include:
Contact and personal information (full name, date of birth, gender, language, home address, email address, phone number);
Account information (username, password, account settings and preferences);
Financial information (trading information);
Identity verification information (copies of identification documents, such as passport, national ID card, driving license, residence verification information, such as utility bill details or similar information, and any other information you provide us in order to comply with our legal obligations and various anti-money laundering (AML) obligations and to prove your eligibility to use our Services).
All types of Personal Data described above are referred as the “Submitted Data”.
Information automatically collected. We automatically collect certain information when you visit, use or navigate the Platform. This information is primarily needed to maintain the security and operation of our Platform, and for our analytics and reporting purposes.
This information may include computer or mobile device and usage information, such as technical information, including the internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, a unique device identifier, mobile network information, your mobile operating system, the type of mobile browser you use (the “Usage Data”).
Data we may collect from third parties. We may receive data about you from other sources, including third parties that help us update, expand, and analyze our records; prevent or detect fraud; process payments; or analyze your use of our Services (the “Third Party Data”).
Special categories of Personal Data. We do not collect any sensitive data about you, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or sex life and/or sexual orientation.
We use personal information collected via our Platform for a variety of purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
In a table below you can find a description of the ways in which we use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Submitted Data. We use this information to conclude a contract between you and us regarding the use of the Platform at your initiative and to perform this contract, including to:
Submitted Data. Usage Data. Third Party Data. We use this information for verifying your identity to prevent fraud, deception and other illegal activities and to confirm your eligibility to use our services, and improve our counter-fraud practices. It is our legitimate interest to ensure that the Platform is not used for fraud, and all the users are eligible to use it.
Submitted Data. Usage Data. We use this information for communication with you and direct marketing: upon your consent we will provide you with news, changes to our Service, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about. These processing activities is necessary for our legitimate interests.
Submitted Data. Usage Data. Third Party Data. We use this information in our legitimate interests, namely to:
Submitted Data. Usage Data. It is our legal obligation to respond to legal, regulatory, arbitration process or requests for information issued by public authorities or other third parties, and prevent harm as legally required. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We do not share, sell, rent or trade any of your information with third parties without your consent, except as required by law.
We only share and disclose your Submitted Data, including, but not limited to: identification document number and/or issue date, copies of identification documents (for example, passport, driving license), with the following third parties on their request. If you do not use the following third parties’ services on our Platform, your Submitted Data will not be shared with them.
You may opt-out of the data generated by cookies about your use of the Platform to be transmitted and processed by Google by installing the add-on for your browser (https://tools.google.com/dlpage/gaoptout)
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our Platform.
Local storage allows a website or application to store data locally on your browser or mobile device, without transferring data to the server. Local storage allows us to receive information about your use of the Platform.
Cookies enable the webserver to respond appropriately on your web browser repeated requests an access because your web browser contains data linking the latter with the webserver. Cookies are to provide user-friendly services because they store previous users’ preferences. You can customize cookies, delete or refuse all cookies at any time in the settings of your browser. You can find the relevant information in the help functions of your browser. However, this can also lead to the fact that you will no longer be able to access certain functions of the Platform.
For more information regarding the Cookies management please refer the settings of the browsers:
We use local storage to store certain information about your use of the Platform, including essential and additional information. Essential information includes user profile data (such as a user token, i.e. a token required to identify a user account in the system), so that you can log in automatically and we can detect when you're returning to the Platform, associating you with your existing account. Additional information includes information about how you browse and use the Platform, to help us improve our services. We do not use any locally stored data for advertising or remarketing purposes.
You may erase locally stored data by deleting your browser’s history. Please note that if you choose to clear local storage this can affect the availability of our Platform and some features of the Platform may not function properly.
The types or categories of Cookies our Platform uses are the following:
Our Platform uses absolutely necessary cookies which does not require your consent. This type of cookies cannot be de-activated via the “Privacy settings” on the Platform, however, you can switch them off in your browser whenever you want. Please, bear in mind that de-activation absolutely necessary cookies may affect the Platform functionality.
The third party may provide content on various sections of Platform. This type of cookies is called “Third party cookies”. To provide content the vendors or third party must also comply with applicable data protection and privacy legislation. Furthermore, we work with third parties to ensure that only necessary information is provided which you have chosen.
Cookies on functionality are used identify your preferences and customize the Platform upon them. For these purposes we may collect the following information: pages opened, topics or rubrics opened.
Analytical and performance cookies collect information about how you use our Platform. This type of cookies is to provide the efficiency of the Platform its usability and user-friendliness. If you disable them, we are not able to customize and develop Platform upon your preferences. For the purposes of performance analyses, we collect the following type of information:
The cookies are stored depending the webserver setting, therefore, their storing period may vary. The cookies may be stored either for session period or permanently. However, you can easily delete cookies in the web browser setting.
When you use the Internet, specific information will be automatically transmitted from your Internet browser and stored by us in so-called log files (Logging).
The log files are saved for malfunctions’ identification and for safety reasons for a short period time. If a further retention of log files is required for evidence purposes, these logs will be exempted from deletion until the incident investigation completion.
The following data, may be stored in the log files of the source of access:
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We will either delete or anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes or in order to improve our Service (in which case we may use this information indefinitely without further notice to you):
Personal Data collected on you when you register an account with us will be stored for the mandatory period of time set forth by our legal and regulatory obligations, even if your account has not been successfully activated (e.g., if account verification has not been completed) or no transaction has been made using it.
We adopt appropriate physical, electronic, management and technical measures so as to protect and safeguard the security of any personal data we process. However, please also remember that we cannot guarantee the security of your data transmitted to our Platform via the Internet. Although we will do our best to protect your personal information, transmission of personal information to and from our Platform is at your own risk. You should only access the services within a secure environment. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to your personal data, and we shall not be held liable for compensation for such loss or damage.
Depending on the applicable data protection laws, you may be entitled to certain rights in relation to your Personal Data. We may refuse your request where permitted or required by applicable laws.
These rights include:
If case you wish to exercise any of the rights stated above, please contact us using the details provided below.
Please note that we may ask you to verify your identity before responding to such requests and, in certain circumstances, charge a fee to cover our costs. Our time limit to respond is within one month after receiving the request. If it takes longer to process your request, we will notify you.
You also have the right to withdraw consent to electronic marketing at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list – however, we will still need to send you Service-related emails that are necessary for the administration and use of your account.
If you are a resident in the EEA, you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.